Support   >   Transactions

File a Support Ticket

Please refrain from sending multiple tickets as that would result in further delays.
Our customer support staff will reply to your support ticket within 7 working days.
Fill up this form for a manual verification after a bank transfer top up
My Details:
I made a fund transfer to:

Supporting Documents

You may submit up to 3 documents.




Acceptable supporting documents:

a. Transaction history

b. Bank Statement

c. Email confirmation from Bank

d. Screenshot of the completed transaction

Important: Support tickets with documents that do not adhere to the requirements will be considered invalid.

Screenshots of SMSes and/or of Xfers’ website are NOT allowed and will be ignored.


Please ensure your documents include the following:

1. Date of transaction

2. Account name you made the transfer(s) to

3. Transfer amount