You may submit up to 3 documents.
Acceptable supporting documents:
a. Transaction history
b. Bank Statement
c. Email confirmation from Bank
d. Screenshot of the completed transaction
Important: Support tickets with documents that
do not adhere to the
will be considered invalid.
Screenshots of SMSes and/or of Xfers’ website are NOT allowed and will be ignored.
Please ensure your documents include the following:
1. Date of transaction
2. Account name you made the transfer(s) to
3. Transfer amount